Terms of service

On this page

1. Using the website
2. Products and sizing
3. Prices, currency, taxes and delivery charges
4. Payment and orders
5. Returns, exchanges and cancellation
6. Delivery
7. Payment disputes
8. Privacy and customer submissions
9. Website content and third parties
10. Product care and liability
11. Website availability and changes
12. Governing law and complaints
13. Company information

General

Using the Website

You must be legally able to place an order or have the permission of a parent or guardian where required. Please provide accurate contact, billing and delivery information, and use only a payment method you are authorised to use.

You must not use the website unlawfully, interfere with its security, submit fraudulent orders, misuse promotions or returns, or use automated systems in a way that disrupts the store. If we identify fraud or material misuse, we may take reasonable action, including declining an order where lawful. This does not affect any refund or consumer right we owe you.

Products

Products and Sizing

We aim to display accurate descriptions, photographs, prices, availability and size information. Clothing and shoe fit can differ between styles; please check each product page before ordering. Colours may appear differently because of screen settings or lighting. We will address any material error in an order fairly and in accordance with applicable law.

If you provide an incomplete or incorrect delivery address, contact us promptly. We will try to help, but an order already in transit may not be changeable. Reasonable additional delivery charges may apply if a parcel must be resent because of an incorrect address you supplied, except where applicable law requires otherwise.

Pricing

Prices, Currency, Taxes and Delivery Charges

The UK market displays prices in GBP (£) and the US market in USD ($). The product price, applicable taxes charged by us, delivery charges and final amount payable to us are shown before you place the order. The price and currency at checkout govern your order. Please check that your selected market and delivery country are correct before payment.

Delivery methods, costs and estimated delivery times are set out in our Shipping Policy and at checkout.Any applicable import duties, customs charges or handling fees are covered by Bella Rose London, as explained in our Shipping Policy. Customers are not required to pay additional import charges on delivery. We will not add an undisclosed charge payable to us after you submit an order.

Checkout

Payment and Orders

The available payment methods appear at checkout and in our Payment Policy. Payments are handled by the payment providers made available through our store; we do not directly store full payment card numbers. By paying, you confirm that you are authorised to use the chosen method.

Placing an order is an offer to buy the products shown. An automatic confirmation acknowledges receipt of the order. We accept the order when we confirm dispatch, unless applicable law provides otherwise. We may contact you if a product is unavailable, a material pricing or description error occurs, payment cannot be authorised, or a transaction reasonably requires fraud verification. We may decline or cancel an order for a lawful reason. If we cancel after receiving payment, we refund the amount paid for the cancelled items to the original payment method without an extra cancellation fee.

If we cannot dispatch within the promised timeframe, we will notify you and provide the delay, cancellation and refund options required by applicable law. For US customers, a delay in dispatch will be handled in accordance with the applicable federal mail, internet and telephone order rules.

Promotions may have additional conditions stated with the offer. Unless the promotion says otherwise, only one promotional code can be used per order. We may correct a technical error or fraudulent use of a promotion, subject to applicable law. See our Sale & Discount Policy.

After your purchase

Returns, Exchanges and Cancellation

We offer a voluntary 30-day return period from the date of delivery for UK and US orders, including clothing and shoes purchased on sale. Exchanges are available subject to stock. Our Returns & Refunds Policy explains how to request a return, the condition of standard returns, who pays return postage, refund timing and the procedure for faulty or incorrect items.

UK customers also have statutory cancellation rights for qualifying online orders. Those rights operate independently of our voluntary 30-day policy and are explained in the Returns & Refunds Policy and our Cancellation Policy. Nothing in these terms restricts statutory remedies for faulty, misdescribed or undelivered goods.

Delivery

Delivery

Please review our Shipping Policy for the countries we serve, delivery estimates, delivery prices, tracking and any applicable import information. If you believe an order has been lost or marked delivered when it has not arrived, contact info@bellaroselondon.com so we can investigate. Your legal rights concerning non-delivery are unaffected.

Problems

Payment Disputes

If there is a problem with an order, you can contact info@bellaroselondon.com. We normally respond within 1 to 2 business days. If you open a dispute or chargeback, we may provide the relevant order, payment, tracking and communication records to the payment provider or bank in accordance with our Privacy Policy. You remain free to exercise any right to contact your bank, card issuer, payment provider or consumer authority.

Your data

Privacy and Customer Submissions

Our Privacy Policy explains how we handle personal information, including information submitted through checkout, customer service, returns and reviews. If you voluntarily send us a review, photograph or other material, you confirm that you have the right to provide it. We may use information submitted in connection with an order issue as reasonably necessary to investigate and resolve that issue, subject to applicable privacy law.

Content

Website Content and Third Parties

Original website content owned by Captivo Commerce LLC and content used with permission are protected by applicable intellectual property laws. You may not reproduce or commercially use protected content without permission unless the law allows it. Third-party names and marks belong to their respective owners. See our Intellectual Property Rights page.

The website may link to services run by third parties, including payment services. Their own terms and privacy notices may apply to those services. We do not control independent third-party websites, subject to any responsibility that cannot lawfully be excluded.

Responsibility

Product Care and Liability

Follow any care or use instructions provided with a product. Ordinary wear, accidental damage or damage from misuse may be distinguished from a fault, subject to your legal rights. Nothing in these terms removes rights relating to faulty, unsafe or misdescribed goods.

Updates

Website Availability and Changes

We aim to keep the website working but may temporarily restrict access for maintenance, security or technical reasons. This does not remove obligations for orders we have accepted.

We may update these terms by posting a new version with its revision date. The terms applicable to an order are generally those in effect when you placed it, subject to mandatory law. Later changes will not retroactively remove your rights in an existing order.

Legal

Governing Law and Complaints

These terms are governed by the law of Wyoming, United States, subject to mandatory consumer protections available to you, including applicable UK consumer law for UK customers. This choice of law does not deprive you of rights or remedies that cannot lawfully be waived, including rights to bring a claim in a competent court where applicable law provides them.

For a complaint, email info@bellaroselondon.com. We normally respond within 1 to 2 business days and aim to resolve complaints within 14 days. You remain free to contact an applicable consumer authority, payment provider, bank or court.

Who we are

Company Information