Have a question about your order? Below are the answers to the questions we are asked most often. If yours isn't here, just contact us and a real person will answer.
Your Questions, Answered
How long will it take to receive my order?
Orders are processed within 1 to 3 business days and delivered within a further 5 to 6 business days after dispatch, so most orders arrive within 6 to 9 business days (Monday to Friday). Orders placed after 12:00 PM ET begin processing on the next business day. See our Shipping Policy for full details.
How can I track my order?
Once your order has been dispatched, you will receive a tracking link by email. You can also use our Track Your Order page. Please check your junk or spam folder, as our emails sometimes end up there. It can take 1 to 3 business days for tracking to show its first scan.
My parcel hasn't arrived. What should I do?
Please check your tracking link first. If your order has not arrived after 9 business days, please allow up to 2 further business days for an unexpected carrier delay. If it is still missing, or tracking shows it as delivered but you cannot find it, email us with your order number. We will investigate with the delivery provider, and if the parcel is confirmed lost in transit, we will send a replacement or issue a refund. See our Shipping Policy.
Can I cancel or change my order?
Yes, if you contact us immediately. We will try to cancel your order or correct the delivery address before dispatch, but cannot guarantee it once processing has begun. Once your order has been dispatched, you can return it under our 30-day returns policy after delivery. UK customers also have a legal right to cancel within 14 days after delivery. See our Cancellation Policy.
Do you offer returns, refunds or exchanges?
Yes. You can return clothing and shoes, including sale items, within 30 days of delivery if they are new, unworn and in resalable condition. For standard returns you pay the return postage, and there is no restocking fee. We refund your original payment method within 7 business days after we receive and approve your return.
Exchanges for a different size or item are available within 30 days of delivery, subject to stock. Faulty, damaged or incorrect items are handled free of charge. See our Returns & Refunds Policy.
Where do I send my return?
Please email us before sending anything back, including your order number and the items you wish to return. We normally reply within 1 to 2 business days with the correct return address and instructions. Our business address is not our return address.
What payment methods do you accept?
Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay. All payments are processed securely, and we never see your full card details. See our Payment Policy.
Are there any extra costs?
No. Delivery is free on every order. For UK orders, prices include VAT where applicable, and no taxes or duties are added at checkout for US orders. You will not be asked to pay import duties, customs charges or handling fees on delivery. The price you see at checkout is the price you pay.
How can I contact customer service?
Email info@bellaroselondon.com or call +44 7520 652705. We answer Monday to Friday, 9:00 AM to 6:00 PM ET (2:00 PM to 11:00 PM UK time), and are closed on weekends. You can also contact us through our contact page.
Who You're Buying From
Captivo Commerce LLC
Bella Rose London (bellaroselondon.com) is owned and operated by Captivo Commerce LLC, a limited liability company registered in Wyoming, United States.