Shipping policy

Timing

Processing and Delivery Times

We process orders in 1 to 3 business days, Monday to Friday. Orders placed after 12:00 PM ET, on a weekend or on an applicable public holiday begin processing on the next business day. The cutoff is stated in US Eastern Time for both markets.

After dispatch, transit is estimated at 5 to 6 business days. The combined estimate is 6 to 9 business days from the start of processing. Business days are Monday to Friday, excluding applicable public holidays. These estimates may be affected by carrier delays, customs processing, severe weather or other circumstances outside our reasonable control. We will help investigate delayed deliveries.

Costs

Delivery Costs, Taxes and Import Charges

Delivery is free for every order delivered to the UK or US, with no minimum purchase. There is no delivery charge at checkout. The product price and any tax collected by us are shown before you complete your purchase. UK market prices are shown in GBP (£) and US market prices in USD ($). See our Payment Policy.

You will not be required to pay additional import duties, customs charges or handling fees on delivery. Where those charges apply to a delivery, Bella Rose London covers them. The total amount payable to Bella Rose London is displayed at checkout before payment.

Updates

Order Confirmation and Tracking

After ordering, you will receive an order confirmation email. We will send a second email with tracking information once your order has been dispatched, and you can also use our Track Your Order page. Please check your spam or promotions folder if you do not see these messages. If you have not received an order or dispatch update within 5 business days of ordering, contact info@bellaroselondon.com with your order number.

Where we deliver

Delivery Addresses

We deliver to residential and business addresses in the UK and US. We do not deliver to freight forwarders. Orders are sent to the delivery address entered at checkout, so please check it carefully.

If you notice a mistake before dispatch, email info@bellaroselondon.com promptly. We will try to correct it, but cannot guarantee an address change once processing has begun or a carrier has received the parcel.

If a parcel is returned to us because the address supplied at checkout was incorrect, incomplete or outdated, we will contact you. You may choose a refund for the returned item price or redelivery to a corrected address at your cost. Original outbound delivery was free; the cost of redelivery resulting from an incorrect customer-provided address is the customer's responsibility, subject to applicable consumer law.

Delivery issues

Delays and Missing Orders

The usual total estimate is 6 to 9 business days. If your order has not arrived after 9 business days, check its tracking. Please allow up to 2 further business days for an unexpected carrier delay and then contact info@bellaroselondon.com if it is still missing. This suggested contact schedule does not restrict any legal right relating to non-delivery.

If we cannot dispatch within the promised timeframe, we will inform you and provide any revised dispatch, cancellation or refund options required by applicable law. For US orders, we will seek any consent to a delivery delay or provide a refund where required by federal rules.

Not received

Parcels Marked Delivered but Not Received

If tracking shows a parcel as delivered but you cannot find it, check around the delivery location, with household members or neighbours and, where relevant, with reception or a mailroom. Then contact info@bellaroselondon.com so we can investigate with the carrier.

Please report a parcel shown as delivered but not received within 7 days of the delivery scan where reasonably possible. Prompt reporting helps the carrier investigate, but this is not a deadline for exercising statutory rights. We may request information reasonably necessary for the investigation. If a delivery is confirmed lost or incorrectly delivered, we will provide an appropriate replacement or refund. Responsibility for goods in transit is governed by applicable consumer law.

After ordering

Cancellations, Damaged or Incorrect Items

To request cancellation before dispatch, contact info@bellaroselondon.com promptly. We will try to cancel the order, but it may already be in processing. Once it has been dispatched, see our Returns & Refunds Policy and Cancellation Policy. This does not limit UK statutory cancellation rights.

If an item arrives damaged or is not what you ordered, email us with your order number and photographs where helpful. Contacting us within 7 days of delivery helps us investigate quickly, but it is not a condition of your legal rights. We will arrange the appropriate remedy. If a return is required for a faulty, damaged or incorrect item, we cover reasonable return postage as described in our Returns & Refunds Policy.

Who we are

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